Unified Communication is the integration of Real-time Communication Services such as Instant Messaging (Chat), Presence Information, Telephony (including IP telephony), Video Conferencing, Data Sharing with non-real-time communication services such as Unified messaging (Integrated Voicemail, E-mail, SMS and Fax). UC is not a single product, but a set of products that provides a consistent Unified User Interface and User Experience across multiple devices and media types.
UC, by all means is the way the world would communicate in times to come and we at TECHNOWICK realize this and thus offer comprehensive UC solutions to suit the requirements of not only the Medium and Large Enterprises but also for the Small and Medium sized organisations at a very Affordable cost offering them the right mix of solution which fits into their current environment and integrates with their systems however which can be upgraded later to suit their expansion requirements as and when they need.
We design a solution that suits every size and kind of business from smallest enterprise to the largest Multinational Corporate including Custom made solutions to suit the requirements of every Industry such as Hospitality, Contact Centre or Educational Institutions amongst others.
The systems support for any combination of TDM, Analog and IP telephones, PC clients and Cordless phones making it ideal for heterogeneous environments. Some of the Key benefits are:
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Voice communications has become very important in day-to-day operations for every organisation. To ensure each type of worker has the right features and functionality to succeed in their role, we identify a comprehensive range of phones and clients for every user. From stylish Desktop Phones, Laptop and Smartphone Clients, and Cordless Devices to WLAN handsets, we meet the communications needs of even the most complex organization.
Following is the range we offer:
A contact centre is a facility used by companies to manage all client contact through a variety of mediums such as telephone, fax, letter, e-mail and increasingly, online live chat.
Distinct from call centres, that purely handle telephone correspondence, contact centres have a variety of roles that combine to provide an all encompassing solution to client, and customer contact. Contact centres, along with call centres and communication centres all fall under a larger umbrella labelled as the contact centre management industry. This is becoming a rapidly growing recruitment sector in itself, as the capabilities of contact centres expand and thus require ever more complex systems and highly skilled operational and management staff.
The majority of large companies use contact centres as a means of managing their customer interaction. These centres can be operated in two major ways, the first, by having an in house department responsible for the day to day communications with customers, the second to outsource customer interaction to a third party agency.
